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SHIPPING and COMMUNITY DELIVERY

We personally deliver to the local community in North Atlanta.  In addition we ship all over the USA.  For local delivery we have identified a delivery zone, which is expanding as our community grows. Our initial areas for local community delivery is Johns Creek, Alpharetta, Suwanee, Cumming, Buford, Braselton, Winder and Flowery Branch areas.  We are always open to review our delivery zips, if you have any questions regarding delivery zones, please contact us directly, we can always look at options to add new zip codes to our deliveries. Contact British Imports Georgia

Some circumstances may arise where we can work with you to support your orders by being adaptive to finding a agreeable solution.  Ideas such as Grouping of friends orders, special delivery for larger heavy orders, still local but perhaps slightly outside our delivery zone.  The key to this model is to mitigate the costs to customers.  Why pay the logistics costs on a small single order,  we want the product to have a ‘landed cost’ to you as if its in your local store.  Therefore if you have a friend living with in the delivery zone, we can deliver the order to your friend, and then when you next meet up, which is something you would normally do, you have your products.  That cost of logistics is completely mitigated from the sale.  You receive the order at a ‘community’ price.  You can also use a work or office address as the shipping address if this qualifies for our local delivery.  Our local delivery fee is set currently at $4.95.

We do not profit from shipping costs, the cost is what UPS charge us to ship your products.

For all our valued customers outside of our zip code delivery area, the cost to us from UPS will be the cost in your cart.  The shipping is calculated before you confirm and checkout, if you feel the shipping cost is too high please contact us directly, we can usually work something out, however, the shipping cost is from UPS for us to use their service.

 

SHIPPING FROZEN  & CHOCOLATE PRODUCTS

There is an exception to our standard pricing for shipments using UPS, and that is relating to Frozen products.  These products need to remain temperature controlled during shipment, for frozen products being shipped we will add the small cost $7.95 for using additional thermal packaging and freezer blocks as a standard shipping cost for the frozen products selected in your cart, this charge must remain for us to ship frozen products.  Please ensure you include the Frozen Packaging to your cart before checkout or we may not be able to ship the frozen/perishable products.  In some cases it may not be economically viable to ship frozen products long distances, and if this is the case we will contact you to discuss your options.

SHIPPING TO THE WEST COAST

We will ship products to the West Coast, however if your order has frozen/perishable products there is an additional CA surcharge of $24.95 for additional thermal and freezer block packaging, this charge must be added to your cart before checkout or we will be unable to ship the products to you.  This is because we have to ship on a 2 day service via UPS to ensure your products arrive in a safe condition.  

During the summer months, UPS will be used for shipping frozen products. WE DO NOT accept responsibility for any delays to your shipment, and recommend purchasing the additional frozen shipping product during checkout if also ordering chocolate products and other products subject to melting in higher temperatures.  We will not ship any frozen/perishable products after Wednesday each week so as to avoid any unnecessary delays in transit, sometimes a decision will be made depending on your location and we may hold the order until the following Monday to ensure your products arrive in safe condition.

Please reach out to our team if you have any Questions.

Contact British Imports Georgia